Knowledge Assistant
Access-aware retrieval with staleness detection, role-based content scoping, and citation enforcement — every answer provably grounded in your documented sources.
THE CHALLENGE
The Challenge
Knowledge bases sprawl across systems, ownership is unclear, and staff abandon search because answers feel unreliable. A generic assistant makes it worse — no access control, no staleness signal, no citations.
OUR APPROACH
Our Approach
Pre-built in the package
Access-aware retrieval controls, staleness detection alerts, answer citation enforcement, role-based content scoping, and evidence retention policy.
You provide
Source eligibility list, role-to-content mapping, and staleness threshold (in days).
Control continues
Time-to-answer, citation rate, acceptance, and abandonment tracked each month. Stale-source alerts fire automatically.
THE RESULTS
The Results
Faster time-to-answer
Citation rate
Better acceptance
“Every answer cites a source the user is permitted to see. Stale content is flagged before it is served.”
TECHNOLOGIES & APPROACH
Ready when you are
Ready to Outpace?
Book a 30-minute discovery call with the Lastmile team. No pitch decks, no pressure — a focused conversation on where AI can move the needle for your organisation, and whether the structured operating model is the right fit.