CASE STUDIES

Real Outcomes. Real Organisations. Real Impact.

Every engagement is measured by the value it creates. Here's what that looks like in practice.

USE CASE PACKAGE · FINANCE

Finance Copilot

A source-grounded analyst assistant wrapped in the Policy Hub, Trace Lens, Cost Lens, and Evidence Vault. Pre-built, 80% automated, live in 3–5 weeks.

RAGCitation-enforced

40–60%Faster draft cycle

>95%Citation coverage

3–5 wksTo go-live

USE CASE PACKAGE · SUPPORT

Support Automation

A response agent constrained by guardrails, escalation rules, and tool allowlists — with continuous CSAT measurement and human-in-the-loop triggers.

AgentContainment

20–40%Containment

25–35%Faster handle time

+3–8CSAT points

USE CASE PACKAGE · KNOWLEDGE

Knowledge Assistant

Access-aware retrieval with staleness detection, role-based content scoping, and citation enforcement — every answer provably grounded in your documented sources.

RetrievalCitation-enforced

60–80%Faster time-to-answer

>90%Citation rate

15–30%Better acceptance

Ready when you are

Ready to Outpace?

Book a 30-minute discovery call with the Lastmile team. No pitch decks, no pressure — a focused conversation on where AI can move the needle for your organisation, and whether the structured operating model is the right fit.

Book a Discovery Call